Welcome to Herbs Growing Sales Store’s FAQ section. We’ve compiled answers to common questions about our premium garden essentials, from stylish Christmas decorations to practical compost solutions. Can’t find what you need? Our team is always ready to help at [email protected].
Product Questions
What types of garden products do you offer?
We specialise in premium garden essentials including:
– Designer artificial Christmas trees and festive accessories (stands, skirts)
– Elegant garden furniture (bistro sets, benches, chairs) and protective covers
– Quality tools (children’s garden tools, digging tools, rakes, brushes)
– Practical garden solutions (compost bins, soil, bark chippings)
– Outdoor accessories (parasols, parasol bases, garden rollers)
– Designer artificial Christmas trees and festive accessories (stands, skirts)
– Elegant garden furniture (bistro sets, benches, chairs) and protective covers
– Quality tools (children’s garden tools, digging tools, rakes, brushes)
– Practical garden solutions (compost bins, soil, bark chippings)
– Outdoor accessories (parasols, parasol bases, garden rollers)
Are your artificial Christmas trees suitable for outdoor use?
Our premium artificial trees are primarily designed for indoor use to maintain their elegant appearance. We recommend our garden furniture collection for outdoor decorative pieces that withstand weather conditions.
Do you offer child-safe garden tools?
Yes! Our Children’s Garden Tools collection features specially designed, safe tools for young gardeners. Each item undergoes rigorous safety inspections before shipping.
Ordering & Account
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.
Can I modify or cancel my order after placement?
Order modifications must be requested within 2 hours of placement by emailing [email protected]. Once your order enters processing (within 1-2 business days), changes cannot be accommodated due to our efficient fulfilment system.
Shipping & Delivery
What are my delivery options?
We offer two tailored shipping services:
Express Garden Refresh (£12.95):
– Carriers: DHL or FedEx
– Delivery: 10-15 days after dispatch
– Ideal for: Christmas essentials or time-sensitive gifts
Leisurely Bloom Delivery (Free for orders over £50):
– Carrier: EMS
– Delivery: 15-25 days after dispatch
– Ideal for: Large furniture sets or compost solutions
Express Garden Refresh (£12.95):
– Carriers: DHL or FedEx
– Delivery: 10-15 days after dispatch
– Ideal for: Christmas essentials or time-sensitive gifts
Leisurely Bloom Delivery (Free for orders over £50):
– Carrier: EMS
– Delivery: 15-25 days after dispatch
– Ideal for: Large furniture sets or compost solutions
Do you ship internationally?
Yes! We deliver worldwide except to some Asian and remote regions. During checkout, simply enter your address to confirm delivery availability to your location.
How can I track my order?
Once your garden essentials begin their journey, we’ll email you real-time tracking information. For seasonal items like Christmas trees, please allow 1-2 days for processing before tracking becomes available.
Seasonal Note: During peak periods (especially Christmas), processing may take slightly longer for our premium artificial trees and decorative items. We recommend ordering seasonal pieces early.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your garden pieces. Our hassle-free return policy includes:
– 15-day return window from delivery date
– Items must be unused with original tags attached (especially important for Christmas decor)
– Initiate returns by emailing [email protected]
– Return shipping costs are the customer’s responsibility unless the item arrived damaged
– 15-day return window from delivery date
– Items must be unused with original tags attached (especially important for Christmas decor)
– Initiate returns by emailing [email protected]
– Return shipping costs are the customer’s responsibility unless the item arrived damaged
What if my item arrives damaged?
We package all items with extreme care, but if damage occurs, please email photos of the damaged item and packaging to [email protected] within 48 hours of delivery. We’ll arrange a replacement or refund immediately.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. For fastest service, we recommend placing a new order while returning the original item.
Additional Assistance
How do I contact customer service?
Our gardening enthusiasts are available via email at [email protected]. For urgent matters regarding Christmas deliveries or large furniture shipments, please include “URGENT” in your subject line.
Where is your company located?
Herbs Growing Sales Store operates from:
51 Barton St, Gloucester, GB GL6H 4EH
(Please note this is not a retail location – we’re online specialists)
51 Barton St, Gloucester, GB GL6H 4EH
(Please note this is not a retail location – we’re online specialists)
Thank you for choosing Herbs Growing Sales Store for your garden and festive needs. We’re committed to helping you cultivate beautiful outdoor spaces with our premium collections and seamless delivery service.