At Herbs Growing Sales Store, we take as much care with your satisfaction as we do in selecting our premium garden essentials and festive decorations. If you’re not completely happy with your purchase of garden furniture, Christmas trees, or tools, our straightforward returns policy ensures we put things right.

Our Returns Promise

We offer a 15-day returns policy from the date you receive your items. All returned products must be:

  • In original condition with tags attached
  • In the original packaging (especially important for fragile items like garden parasol bases or Christmas tree stands)
  • Unused and free from damage (as you’d expect from our quality garden hand tools)
Please note: For hygiene reasons, we cannot accept returns on compost, soil & bark chippings, or compost bins & waste bags once opened. These items are final sale.

How to Return an Item

Step 1: Request a Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Wait for Authorization

We’ll respond within 2 business days with:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • The return address for your region

Step 3: Package and Ship

Securely package your return (just as we package our garden furniture accessories) including:

  • All original packaging materials
  • The RMA number clearly visible on the outside
  • For Christmas trees or large garden benches, please use protective wrapping

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5 business days):

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 3 business days via your preferred shipping method

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. For international returns (outside Asia/remote regions), please note:

  • We recommend using a tracked service (like DHL or FedEx)
  • Original shipping fees are non-refundable
  • Customs fees are the responsibility of the sender

Damaged or Incorrect Items

If your garden tools or Christmas decorations arrived damaged or incorrect:

  1. Contact us immediately at [email protected] with “DAMAGED ITEM” in the subject line
  2. Include photos of the damage or incorrect item
  3. We’ll arrange a free return label if needed
  4. Receive a replacement or refund at no extra cost

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear Herbs Growing Sales Store Team, I would like to request a return for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name(s) from your menu] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for [Product Name]] Please let me know the next steps and if you require any additional information. Best regards, [Your Full Name] [Your Contact Number] [Your Order Date]

Refund Timeline

After we approve your return:

Payment Method Processing Time How You’ll Receive It
Credit/Debit Card 3-5 business days Original payment account
PayPal 1-3 business days Your PayPal account

Note: Your bank may take additional time to post the refund to your account.

Need Help?

Our customer service team grows solutions as reliably as our garden essentials. Contact us at:

Email: [email protected]
Address: Herbs Growing Sales Store, 51 Barton St, Gloucester, GB GL6H 4EH

For urgent Christmas tree or garden furniture returns during peak season, please mark your email “URGENT RETURN”.