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Welcome to Herbs Growing Sales Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our garden essentials and festive decorations. By accessing herbsgrowing.com and placing an order, you accept these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers aged 18+ who can form legally binding contracts. We currently ship to most regions except Asia and certain remote areas.

1.2 Intellectual Property

All content on herbsgrowing.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our:

  • Artificial Christmas Trees and festive decorations
  • Garden furniture and accessories (benches, bistro sets, covers)
  • Garden tools (digging tools, brushes, rakes, rollers)
  • Compost, soil, and gardening supplies

While we aim for accuracy, slight variations in colour or size may occur. Product images are for illustrative purposes.

2.2 Product Availability

All items are subject to availability. During peak seasons (especially for Christmas products), delivery times may extend slightly.

3. Ordering Process

3.1 Placing an Order

By placing an order, you:

  • Confirm all information provided is accurate
  • Agree to pay the full amount including any applicable taxes
  • Accept these Terms and Conditions

3.2 Order Confirmation

You’ll receive an order confirmation email. This constitutes our acceptance of your order and forms a contract between us.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

5. Shipping and Delivery

5.1 Processing Time

We process orders within 1-2 business days after payment confirmation.

5.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.3 Delivery Responsibilities

Once items leave our warehouse, risk passes to you. Please inspect deliveries immediately and report any damage within 48 hours.

6. Returns and Refunds

6.1 Returns Policy

You may return most items within 15 days of delivery if:

  • In original condition with tags attached
  • In original packaging (especially important for fragile items)
  • Unused and undamaged

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Opened compost, soil & bark chippings
  • Compost bins & waste bags

6.3 Return Process

  1. Email [email protected] within 15 days with order details
  2. Wait for our RMA number and instructions
  3. Securely package items with RMA visible
  4. Ship using a tracked method (customer’s expense unless our error)

6.4 Refund Timeline

Payment Method Processing Time Refund Destination
Credit/Debit Card 3-5 business days Original payment account
PayPal 1-3 business days PayPal account

7. Customer Responsibilities

  • Provide accurate delivery and payment information
  • Inspect deliveries promptly
  • Follow product care instructions (especially for garden furniture)
  • Use products as intended (garden tools for gardening, etc.)
  • Cover return shipping costs unless the return is due to our error

8. Limitation of Liability

Herbs Growing Sales Store shall not be liable for:

  • Indirect or consequential losses
  • Events beyond our reasonable control (natural disasters, strikes)
  • Improper use of products
  • Customs delays or fees for international shipments

Our total liability for any claim shall not exceed the purchase price of the relevant products.

9. Privacy and Data Protection

We handle personal data in accordance with our Privacy Policy and GDPR requirements. By using our site, you consent to such processing.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the modified terms.

11. Governing Law

These terms shall be governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these Terms:

Email: [email protected]
Address: Herbs Growing Sales Store, 51 Barton St, Gloucester, GB GL6H 4EH

For urgent Christmas tree or garden furniture issues during peak season, mark emails “URGENT RETURN”.